Shipping Policy
Postage costs
At Blad & Bloei we want our products to be delivered to your home quickly and safely. That is why we work with reliable delivery partners who have experience in transporting plants and pots. We also offer free shipping within the Netherlands for orders above a certain amount.
Shipping costs within the Netherlands
For deliveries within the Netherlands we charge the following shipping costs:
- Free shipping on orders over €50,-
- For orders under €50, the shipping costs are €5.95
These costs cover packaging and transportation, so that your plants arrive in top condition.
International shipping costs
At this time we only ship to the Netherlands . Sign up for our newsletter for updates on international shipping, or keep an eye on our website
Delivery times
At Blad & Bloei we do our utmost to deliver your order to your home as soon as possible. We strive to deliver your products within 1 to 4 working days , depending on the availability of the products and your location. Because we work with fresh products that come directly from the grower, we want to ensure that your plants are shipped in the best possible condition.
Delivery times within the Netherlands
The following indicative delivery times apply for deliveries within the Netherlands:
- 1 to 3 business days for most orders.
- For products that are immediately available, we aim to dispatch the order the same or next working day.
We work with trusted delivery partners to ensure your plants arrive safely and quickly, however exact delivery times may vary depending on factors such as availability and delivery address.
Exact delivery times on product pages
The specific delivery time of each product can be found on the corresponding product page in our webshop. Here you can see directly whether a product is in stock and within what period it can be delivered. This helps you to get a good idea of when you can expect your order.
Please note: delivery times are indicative.
Although we do our best to adhere to the stated delivery times, these are indicative . In exceptional cases, such as busy periods around holidays or unforeseen circumstances at the delivery service, delays may occur.
In that case, we will do our best to inform you about this in time via email or track & trace. We understand that delays can be annoying and would like to keep you informed about the status of your order.
What if your order is delayed?
If you notice that the delivery time has passed without you having received your order, please feel free to contact us via our contact page or by sending an email to contact@bladenbloei.nl. We will then immediately investigate what is going on and provide a suitable solution.
Important: Please include your first and last name as well as your order number in your email so that we can help you as quickly as possible.
Terms of delivery
At Blad & Bloei we work with reliable external courier services to ensure that your order is delivered to your home safely and quickly. We do everything we can to ensure a smooth delivery, so that you can enjoy your new plants and accessories without any worries.
Shipping and delivery by external courier services
Once your order has been processed and shipped, you will receive a track & trace code by email. This allows you to easily track the status of your package and see when delivery is scheduled. Our courier services are experienced in transporting fragile products, such as plants and ceramic pots, so that your order arrives in good condition.
Delivery to the first front door on the ground floor
Standard delivery is made to the first front door on the ground floor , unless otherwise agreed. This means that the courier will deliver the package to the front door of the building or home. Please take this into account if you live in an apartment complex, for example.
Not at home when delivery is made?
Are you not at home at the time of delivery? No problem! In that case, the courier will leave a message with information about the next delivery attempt or indicate that your package has been delivered to a nearby collection point .
With the track & trace code you can easily see where your package is and where it may have been delivered. This gives you the flexibility to pick up the package yourself at a later time if that suits you better.
What can you do with the track & trace code?
The track & trace code you receive is the key to follow your package. With it you can:
- View the progress of your delivery
- See the expected delivery time
- Check if your package is at a collection point
By using this code you are always aware of the status of your order and you avoid surprises.
Please note: special circumstances
Although we strive for a fast and smooth delivery, in some cases the delivery may be delayed due to unforeseen circumstances, such as extreme weather conditions or busy courier services (for example during holidays). In that case we will do our best to inform you of the delay in a timely manner.
Delivery of plants
Living products require a careful approach. That is why we ensure that plants are always packaged in a safe and sustainable manner. This way, they arrive at your home fresh and healthy. Shipping is done directly from the grower, which means that the plants are minimally exposed to external influences and you are assured of the highest quality.
Custom packaging
To ensure that your plants survive the journey, we use special packaging that protects the plants from damage during transport. This packaging is also made of environmentally friendly materials, which contributes to a more sustainable transport process.
What to do in case of damage during transport?
Despite our careful approach, it can unfortunately happen that a plant arrives damaged. If this is the case, please contact us within 48 hours of receipt via our contact page or send an email to contact@bladenbloei.nl . Make sure you send clear photos of the damage, as well as your order number and your full name, so that we can quickly assess the situation. Together we will then look for a suitable solution.
International Shipping
Currently we only offer our shipping service within the Netherlands. We focus on fast and reliable delivery of plants within our borders, so that we can guarantee the quality and freshness of our products.
Future Shipping Options
We understand that there is a high demand for international shipping, and we are actively working on being able to serve customers outside of the Netherlands in the future. However, this requires a careful approach, as we want to ensure that our plants arrive in perfect condition to international customers.
As soon as we start shipping to other countries, we will announce this via our website and newsletter . Do you want to stay informed about new shipping options? Then sign up for our newsletter or follow us on social media for the latest updates.
Why don't we ship internationally yet?
Transporting live plants over longer distances brings additional challenges. Think of longer transport times and temperature changes. We want to make sure that the quality of our plants is not compromised before we expand our services abroad.
Our focus on quality
By shipping exclusively within the Netherlands for the time being, we can fully focus on delivering high-quality plants with a fast and careful delivery. As soon as we are sure that this high standard can be maintained for international shipments, we will expand our delivery options.
Delayed or lost packages
Although we work with reliable delivery services, it can unfortunately happen that a package is delayed or even lost during transport. We understand that this is very annoying, especially if you have chosen a plant with great care. That is why we are ready to help you as quickly as possible with any problems with the delivery.
Check the status of your package
If your order has not been delivered within the expected delivery time, we recommend that you first check the status of your package with the track & trace code you received. This code provides insight into where your package is and whether there is a delay.
- Package delayed: In many cases a delayed package will still be delivered within 1-2 days. Therefore, keep a close eye on the track & trace for updates.
- Parcel not traceable: Does your track & trace code no longer seem to provide information, or does the status remain unchanged? Please contact us so we can investigate this immediately.
Please contact us if you have any questions
Do you still have questions about your package or is the delivery not coming? Please feel free to contact us via our contact page or by sending an email to contact@bladenbloei.nl . Please mention in your email:
- Your order number
- The track & trace code
- A brief description of the problem
Based on this information we can more quickly determine where your package is and how we can solve the problem.
What happens if a package is lost?
In the exceptional case that a package is lost during transport, we will deal with this directly with the delivery service. Important for you as a customer: you do not have to wait until we have resolved everything with the delivery service. As soon as we have determined that your package has been lost, we will offer you a suitable solution as soon as possible, such as a replacement shipment or refund.
We ensure that you as a customer have to wait as short as possible for a solution, even if the handling with the parcel service is still ongoing. This means that you will never be left with the consequences of a lost parcel — we take full responsibility for that.
Other
Quality guarantees
At Blad & Bloei we want you to enjoy your plants and flowers to the fullest. That is why we guarantee the highest quality , from the moment the plants are grown until delivery to your home. We only work with experienced growers who grow their plants with love and care, so that you are always assured of a fresh, strong and healthy plant .
Directly from the grower to your door
Our plants are delivered directly from the grower, without unnecessary intermediate steps. This means that your plants are not stored for weeks, but are shipped directly from the grower to you. This process ensures that the plants:
- Arrive fresh and healthy
- Strong roots are essential for good growth
- Ready to develop further in your home or garden
This direct approach allows us to better guarantee quality and provides our customers with the freshest plants with the longest lifespan.
Our quality control
Before the plants are shipped, we carefully check whether they meet our strict quality standards. We pay attention to:
- Plant health – We ensure that there are no diseases, pests or damage.
- Root strength – A healthy root system is essential for plant growth.
- Beautiful appearance – Plants with fresh leaves, sturdy stems and a full shape are selected for shipping.
We want every plant that leaves our nursery to be perfect, so you can enjoy your purchase right away.
What if something goes wrong?
Although we do our utmost to ensure that your plants arrive in optimum condition, sometimes things can go wrong during transport. Plants are living products and sensitive to their environment.
If you receive a plant that does not meet our quality standards, please feel free to contact us via our contact page or by sending an email to contact@bladenbloei.nl . In order to help you quickly and efficiently, we ask you to include the following information in your message:
- Your name and order number
- Photos of the plant and any damage
- A brief description of the problem
We always provide a suitable solution, such as sending a replacement product or offering a (partial) refund.
Complaints
At Blad & Bloei we do everything we can to ensure that you are satisfied with your order and our service. However, it can happen that something does not go entirely as desired. In that case, we would like to hear about it as soon as possible, so that we can look for a solution together.
How can you file a complaint?
Do you have a complaint about a product or our service? We recommend that you first report your complaint to us by sending an email to contact@bladenbloei.nl or contacting us via our contact page . This helps us to process your complaint as quickly as possible and offer a suitable solution.
Please include the following information in your email:
- Your full name
- The order number of your order
- A clear description of your complaint
- Any photos of the problem (for example, damaged products)
Our customer service will carefully review your complaint and let you know as soon as possible what steps we are taking to resolve the problem. We aim to respond within 2 working days .
Common complaints and how we solve them
We take every complaint seriously and do our best to provide you with a solution that you are satisfied with. Depending on the nature of the complaint, we can:
- Send a replacement product in case of damage or incorrect delivery.
- Offer a partial or full refund if the problem cannot be resolved by other means.
- Provide advice or care tips if you are experiencing problems with the health of your plant. Plants are living products that sometimes need extra attention to thrive.
What do we do with your complaint?
Your complaint helps us to improve our products and service. We take every report seriously and use this feedback to prevent future problems. Our goal is to always go the extra mile for our customers, so that everyone can enjoy healthy, beautiful plants.
Not satisfied with the solution provided?
If you are not satisfied with the solution we provide, you can also submit your complaint via the European Online Dispute Resolution Platform . This platform has been specifically set up by the European Commission to help consumers and traders resolve disputes arising from online purchases without the need for legal proceedings.
How does the ODR platform work?
- Access the platform via this link .
- Choose your language preference and follow the steps to file your complaint.
- The platform ensures that your complaint is forwarded to an independent dispute committee in your country.
- The disputes committee helps you find a solution without having to go to court.
Our promise to you
At Blad & Bloei we stand for quality and customer satisfaction. We understand that it can be annoying when something goes wrong, and that is why we are fully committed to resolving your complaint quickly and to your satisfaction. Do you have any questions or doubts? Feel free to contact us via our contact page or by sending an email to contact@bladenbloei.nl — we are happy to help you!
Do you have a question?
Do you have a question about our return or refund policy and can't find the answer on this page? Don't worry! You can always contact us via our contact page or by sending an email to contact@bladenbloei.nl . We'll be happy to help you!