Ordering a plant from Blad & Bloei is very easy! Browse through our products and choose your favorite green friend. Add the product to your shopping cart and click on “Checkout” to complete your order.

During the checkout process, we will ask you to enter your details, such as your address and payment method. Once your order is completed, we will immediately start carefully packing your plant and preparing it for shipment.

In no time, your new green friend will be proudly displayed in your home — ready to brighten up your space.

At Blad & Bloei, you choose the payment method that best suits you. We accept iDEAL, credit cards (Visa, Mastercard, American Express), Google Pay, PayPal, and Klarna.

Prefer to pay later? No problem! With Klarna, you can easily receive your green friend first and pay later.

All our payment methods are safe and reliable, so you can complete your order worry-free. Once the payment is received, we prepare your order for shipment. Before you know it, your new plant will be shining in your home!

We do our best to get your order to your home as soon as possible! In general, our products are delivered within 1-3 business days .

The exact delivery time may vary depending on the product you choose. On the product page of each item you will find the exact shipping time.

Once your order has been shipped, you will receive a track & trace code, so you can see exactly when your green friend is on its way.

At Blad & Bloei we make sure that your plant arrives at your home in top condition! Our plants are shipped directly from the nursery to your door. This way we guarantee that they stay fresh and radiant until the moment of delivery.

We use special, sustainable packaging that is designed to optimally protect your plant during transport. Each plant receives the right support and protection, so that it arrives safe and sound — without damaged leaves or broken branches.

And of course we will give your green friend some extra love for the journey, so that he can start growing and blooming immediately upon arrival!

It is not possible to return plants. Because plants are living products, we can no longer guarantee the quality and health after return.

We do everything we can to ensure that your green friend arrives in perfect condition. If there is something wrong with your order — such as a damaged plant or the wrong product — please contact us within 48 hours by sending an email to contact@bladenbloei.nl or via our contact page . Make sure to include both the order number and clear photos of the product in your message. This helps us to help you faster and better, so that we can search for a suitable solution together.

Products that are not living plants — such as pots, accessories or terrariums — can be returned within 30 days of receipt, as long as they are unused and in their original condition.

For more information on how to return products, you can consult our full returns policy . There we explain step by step how the process works and what the conditions are. So you know exactly what you are getting into!

We do everything we can to pack your order carefully and safely, but sometimes things can go wrong along the way.

If your order has arrived damaged, please contact us within 48 hours via our contact page or by sending an email to contact@bladenbloei.nl . In order to help you quickly and efficiently, we ask you to send clear photos of the damage. Based on this, we will look for a suitable solution together.

At Blad & Bloei we do everything we can to deliver you the most beautiful and healthy plants. That is why we offer a 30-day health guarantee on all our plants. This means that we guarantee that your plant will arrive in good condition and will remain healthy for the first month, provided it is well cared for.

If your plant shows signs of health problems within 30 days of purchase that are not due to improper care, you can contact us at contact@bladenbloei.nl or our contact page . We ask for clear photos of the plant and a short description of the problem, so that we can determine the cause and help you as best as possible.

Depending on the situation, we offer a replacement product, a refund, or personal advice to get your plant healthy again. Our mission is to help you enjoy your plants, and we are always here to support you.

Don’t worry — we’re here to help! Plant health problems can have a variety of causes, including too much or too little water, insufficient light, incorrect temperature, or a lack of nutrients. Sometimes the problem can be easily solved with a few minor adjustments to your care.

Send us a message via our contact page or via contact@bladenbloei.nl . We ask you for a short description of the situation and, if possible, a few clear photos of your plant. This helps us to properly assess the problem and give targeted advice.

Our team of plant lovers will analyze together with you what could be wrong and give you useful tips to get your plant healthy again. Whether it concerns water requirements, the right location or possible pests — we will help you with practical solutions to let your green friend bloom again!

We understand that every plant is unique, which is why we provide personal advice that suits your specific situation. This way we ensure that you can enjoy a healthy and radiant plant again!

At Blad & Bloei we not only want to bring green into the home, but also contribute to a healthier planet. That is why we are actively committed to sustainability and environmental protection.

For every order, we contribute a percentage of the proceeds to planting mangrove trees in Madagascar . Mangroves are vital to the ecosystem. They help restore natural habitats, support biodiversity, improve the health of coral reefs, and provide local communities with new sources of income.

In addition, mangroves play a crucial role in the fight against climate change. They have an exceptional ability to capture and store large amounts of CO₂ from the air , thus helping to reduce global emissions.

With your purchase, you directly contribute to these reforestation projects. Together, we make a difference — both for your living space and for nature. Let's keep growing together for a greener future!

At Blad & Bloei we want you to enjoy your plants and flowers to the fullest. That is why we guarantee the highest quality , from the moment the plants are grown until delivery to your home. We only work with experienced growers who grow their plants with love and care, so that you are always assured of a fresh, strong and healthy plant .

Directly from the grower to your door

Our plants are delivered directly from the grower, without unnecessary intermediate steps. This means that your plants are not stored for weeks, but are shipped directly from the grower to you. This process ensures that the plants:

• Arrive fresh and healthy
• Strong roots are essential for good growth
• Ready to develop further in your home or garden

This direct approach allows us to better guarantee quality and provides our customers with the freshest plants with the longest lifespan.

Our quality control

Before the plants are shipped, we carefully check whether they meet our strict quality standards. We pay attention to:

• Plant health – We ensure that there are no diseases, pests or damage.
• Root strength – A healthy root system is essential for plant growth.
• Beautiful appearance – Plants with fresh leaves, sturdy stems and a full shape are selected for shipping.

We want every plant that leaves our nursery to be perfect, so you can enjoy your purchase right away.

What if something goes wrong?

Although we do our utmost to ensure that your plants arrive in optimum condition, sometimes things can go wrong during transport. Plants are living products and sensitive to their environment.

If you receive a plant that does not meet our quality standards, please feel free to contact us via our contact page or by sending an email to contact@bladenbloei.nl . In order to help you quickly and efficiently, we ask you to include the following information in your message:

• Your name and order number
• Photos of the plant and any damage
• A brief description of the problem

We always provide a suitable solution, such as sending a replacement product or offering a (partial) refund.

At Blad & Bloei we do everything we can to ensure that you are satisfied with your order and our service. However, it can happen that something does not go entirely as desired. In that case, we would like to hear about it as soon as possible, so that we can look for a solution together.

How can you file a complaint?

Do you have a complaint about a product or our service? We recommend that you first report your complaint to us by sending an email to contact@bladenbloei.nl or contacting us via our contact page . This helps us to process your complaint as quickly as possible and offer a suitable solution.

Please include the following information in your email:

• Your full name
• The order number of your order
• A clear description of your complaint
• Any photos of the problem (for example, damaged products)

Our customer service will carefully review your complaint and let you know as soon as possible what steps we are taking to resolve the problem. We aim to respond within 2 working days .

Common complaints and how we solve them

We take every complaint seriously and do our best to provide you with a solution that you are satisfied with. Depending on the nature of the complaint, we can:

• Send a replacement product in case of damage or incorrect delivery.
• Offer a partial or full refund if the problem cannot be resolved by other means.
• Provide advice or care tips if you are experiencing problems with the health of your plant. Plants are living products that sometimes need extra attention to thrive.

What do we do with your complaint?

Your complaint helps us to improve our products and service. We take every report seriously and use this feedback to prevent future problems. Our goal is to always go the extra mile for our customers, so that everyone can enjoy healthy, beautiful plants.

Not satisfied with the solution provided?

If you are not satisfied with the solution we provide, you can also submit your complaint via the European Online Dispute Resolution Platform . This platform has been specifically set up by the European Commission to help consumers and traders resolve disputes arising from online purchases without the need for legal proceedings.

How does the ODR platform work?

1. Access the platform via this link .
2. Choose your language preference and follow the steps to file your complaint.
3. The platform ensures that your complaint is forwarded to an independent dispute committee in your country.
4. The disputes committee helps you find a solution without having to go to court.

Our promise to you

At Blad & Bloei we stand for quality and customer satisfaction. We understand that it can be annoying when something goes wrong, and that is why we are fully committed to resolving your complaint quickly and to your satisfaction. Do you have any questions or doubts? Feel free to contact us via our contact page or by sending an email to contact@bladenbloei.nl — we are happy to help you!