At Blad & Bloei we do everything we can to carefully pack your plants and ship them safely. We use sustainable, plastic-free packaging that is specially designed to deliver your plants to your home in optimal condition, within 1 to 5 working days. Our delivery is made to the first front door on the ground floor.

Important: Plants are living products and require proper care upon receipt to thrive.

Items arrived damaged or not in good order

At Blad & Bloei we do everything we can to ensure that your order is delivered to you in perfect condition. However, in exceptional cases it can happen that an item is damaged during transport or does not arrive in the expected condition. In that case we are ready to solve this for you as soon as possible.

What to do in case of damage or problems with your order?

If you notice upon receipt that a plant, pot or other item is damaged or has not been delivered in good condition, please contact us immediately. You can do this via our contact page or by sending an email to contact@bladenbloei.nl . In order to help you as best as possible, we ask you to include the following information in your message:

• Your order number
• A brief description of the problem
• Clear photos of the damaged item and, if applicable, the packaging

With this information we can quickly assess the situation and provide an appropriate solution.

Our solutions in case of damage or defects

Depending on the situation, we will ensure that you receive a suitable solution as soon as possible. This can include:

• Replacement of the damaged item
• Refund of the purchase amount
• A voucher for a future purchase

We aim to handle complaints within 1 to 2 working days and to clearly inform you about the next steps.

Important: Please contact us within 48 hours

Because plants are living products and their condition can change quickly, we ask you to report any damage or problems as soon as possible, preferably within 48 hours of receipt . This helps us to accurately assess the situation and provide a solution quickly.

Our quality guarantee

At Blad & Bloei we stand for quality and customer satisfaction. If something unexpectedly goes wrong, we will do everything we can to resolve this to your satisfaction. We understand that receiving a damaged item can be disappointing, which is why we are fully committed to ensuring that you are still happy with your order.

Do you have any questions about returning damaged items or other concerns? Please do not hesitate to contact us via our contact page or by sending an email to contact@bladenbloei.nl . We are ready to help you!

Since we work with living products, plants and flowers cannot be returned. Due to their fragility and limited shelf life, it is not possible to return plants once they have left our warehouse or the grower. This policy also applies to plants that are damaged due to improper care or unsuitable conditions after delivery.

Pots and other accessories can be returned within 14 days . Follow these steps:

1. Register your products for return by sending an email to retour@bladenbloei.nl including your order number and the items you wish to return.
2. Pack the items you want to return in the original packaging and add a note with your order number. This way we know who the return is from.
3. Send your return to the return address below via the nearest post office. The costs and risk for the return shipment are for your own account.

Return address:
Blad & Bloei
Dierenriem 16, 6662CJ, Elst
The Netherlands

Return conditions:

• Returns are only possible within 14 days after receiving the item.
• Return costs and shipping risk are at the customer's own expense.
• Please ensure that the items are in their original condition and packaging so that we can relist them.
• Please return the items you wish to return in one shipment to expedite processing.
• Without a track & trace code we cannot start an investigation into missing returns.
• Once we have received your return, we will process the refund within 5 working days .

At Blad & Bloei we strive to provide you with the most beautiful plants and accessories. We understand that you can sometimes change your mind or would like to receive a different product. However, it is good to know that exchanging products is not possible with us.

Would you like a different product?

Although we do not offer an exchange option, you can always easily place a new order via our webshop. This way you can still receive the desired item. We recommend that you process your return quickly and then place a new order to avoid unnecessary delays.

Important points to consider when placing a new order:

• Unfortunately, discount codes used on your original order cannot be reapplied to a new order.
• If you cannot find a specific item in the webshop, it may be temporarily out of stock. Please contact our customer service for more information on availability.

Why don't we offer an exchange service?

Our plants and pots are carefully selected and packed to arrive in optimal condition. To ensure this quality, we cannot re-offer returned products as fresh products. This means that we cannot support an exchange service, because we want to prevent our customers from receiving products that have already been sent.

In addition, we want to keep our processes efficient so that we can process and ship your orders quickly. This contributes to our focus on sustainability and minimizes the impact of returns.

Return and then place a new order

If you have changed your mind about a product, you can choose to return the product according to our returns procedure. Once we have processed the return, you can place a new order via our webshop.

Important: It is not possible to return fresh products such as plants or flowers (except artificial plants and flowers)

Our promise to you

At Blad & Bloei we want you to be completely satisfied with your purchase. That is why we are ready to answer your questions and help you find the right product. If you have any doubts about your choice, please do not hesitate to contact us for advice. This can be done via our contact page or by sending an e-mail to contact@bladenbloei.nl . Together we will ensure that you are happy with your green purchase!

At Blad & Bloei we want you to enjoy your plants and flowers to the fullest. That is why we guarantee the highest quality , from the moment the plants are grown until delivery to your home. We only work with experienced growers who grow their plants with love and care, so that you are always assured of a fresh, strong and healthy plant .

Directly from the grower to your door

Our plants are delivered directly from the grower, without unnecessary intermediate steps. This means that your plants are not stored for weeks, but are shipped directly from the grower to you. This process ensures that the plants:

• Arrive fresh and healthy
• Strong roots are essential for good growth
• Ready to develop further in your home or garden

This direct approach allows us to better guarantee quality and provides our customers with the freshest plants with the longest lifespan.

Our quality control

Before the plants are shipped, we carefully check whether they meet our strict quality standards. We pay attention to:

• Plant health – We ensure that there are no diseases, pests or damage.
• Root strength – A healthy root system is essential for plant growth.
• Beautiful appearance – Plants with fresh leaves, sturdy stems and a full shape are selected for shipping.

We want every plant that leaves our nursery to be perfect, so you can enjoy your purchase right away.

What if something goes wrong?

Although we do our utmost to ensure that your plants arrive in optimum condition, sometimes things can go wrong during transport. Plants are living products and sensitive to their environment.

If you receive a plant that does not meet our quality standards, please feel free to contact us via our contact page or by sending an email to contact@bladenbloei.nl . In order to help you quickly and efficiently, we ask you to include the following information in your message:

• Your name and order number
• Photos of the plant and any damage
• A brief description of the problem

We always provide a suitable solution, such as sending a replacement product or offering a (partial) refund.

At Blad & Bloei we do everything we can to ensure that you are satisfied with your order and our service. However, it can happen that something does not go entirely as desired. In that case, we would like to hear about it as soon as possible, so that we can look for a solution together.

How can you file a complaint?

Do you have a complaint about a product or our service? We recommend that you first report your complaint to us by sending an email to contact@bladenbloei.nl or contacting us via our contact page . This helps us to process your complaint as quickly as possible and offer a suitable solution.

Please include the following information in your email:

• Your full name
• The order number of your order
• A clear description of your complaint
• Any photos of the problem (for example, damaged products)

Our customer service will carefully review your complaint and let you know as soon as possible what steps we are taking to resolve the problem. We aim to respond within 2 working days .

Common complaints and how we solve them

We take every complaint seriously and do our best to provide you with a solution that you are satisfied with. Depending on the nature of the complaint, we can:

• Send a replacement product in case of damage or incorrect delivery.
• Offer a partial or full refund if the problem cannot be resolved by other means.
• Provide advice or care tips if you are experiencing problems with the health of your plant. Plants are living products that sometimes need extra attention to thrive.

What do we do with your complaint?

Your complaint helps us to improve our products and service. We take every report seriously and use this feedback to prevent future problems. Our goal is to always go the extra mile for our customers, so that everyone can enjoy healthy, beautiful plants.

Not satisfied with the solution provided?

If you are not satisfied with the solution we provide, you can also submit your complaint via the European Online Dispute Resolution Platform . This platform has been specifically set up by the European Commission to help consumers and traders resolve disputes arising from online purchases without the need for legal proceedings.

How does the ODR platform work?

1. Access the platform via this link .
2. Choose your language preference and follow the steps to file your complaint.
3. The platform ensures that your complaint is forwarded to an independent dispute committee in your country.
4. The disputes committee helps you find a solution without having to go to court.

Our promise to you

At Blad & Bloei we stand for quality and customer satisfaction. We understand that it can be annoying when something goes wrong, and that is why we are fully committed to resolving your complaint quickly and to your satisfaction. Do you have any questions or doubts? Feel free to contact us via our contact page or by sending an email to contact@bladenbloei.nl — we are happy to help you!